Iridium Voice Services FAQs

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Anyone wishing to call an Iridium phone from a landline should use the Two-Stage Dialing platform, which will save you from paying the very high long-distance rates often charged for calls to satellite systems. Dial +1-480-768-2500 and enter their Iridium phone number (a 12-digit number beginning with 8816XXXXXXXX). Note: The Iridium subscriber will also incur an incoming charge for this call.

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It doesn't matter where the satellite phone is located; the dialing pattern is the same. From the landline, dial: (your country's International Direct Dial access code) + 8816 + XXX XXXXX (phone number).

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From the satellite phone, dial: 00 + 8816 + XXX XXXXX (phone number).

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No, Caller ID is not optional. Like mobile and terrestrial networks, Caller ID is a feature that users expect and we’ve enabled it for them at no additional charge. 

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The ability to dial to an Iridium phone number from your cellular handset is determined by your cellular provider.  Please contact your provider to verify you have international capabilities on your account. The Satellite phone will come with a number containing a psuedo country code. This means if you call the satellite phone it doesn't matter if it is in your front yard or the plains of Africa, you will pay an international rate. 

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First, make sure that a SIM card is inserted into the phone. Second, check to see that the antenna is fully attached, fully extended and vertical, and that the phone is outside with a clear view of the sky. Then, turn the phone off and then on again and wait for the phone to register. Placing a test call (+1 480 752 5105) can also ensure successful registration.

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The ability to dial a toll free number is determined by provider of the toll free number.

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